Thrive Walk Tuscany Cancellation & Refund Policy
At Sweet Life Experiences we understand that plans can change.
Thrive Walk Tuscany is a highly personalised, one-to-one experience. Each booking involves dedicated time, preparation, and advance arrangements.
This policy is designed to offer flexibility while protecting the quality of your experience.
Deposits
To secure your booking, a 10% deposit is required at confirmation.
- Fully refundable up to 90 days before your scheduled start date
- Non-refundable within 90 days, due to pre-arranged commitments
Cancellations & Refunds
The following terms apply based on when you cancel your experience:
- 90 days or more before your experience
Full refund, including deposit - Between 89 and 60 days
Full refund, excluding deposit - Within 59 days
Non-refundable
However, if we’re able to offer your original dates to another client, we will:
- apply your full payment as a credit toward a future Thrive Walk (within 12 months), or
- where possible, provide a partial refund once replacement bookings are confirmed
Rescheduling
We understand that plans can change and will always do our best to accommodate you.
- Your booking can be moved to new dates at no additional cost
- Payment will be fully transferred, subject to availability
- If your preferred dates aren’t available, we’ll work with you to find a suitable alternative within 12 months
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover any unforeseen changes, delays, or cancellations.
Emergencies
In the case of illness, family emergency, or exceptional circumstances, we will review your situation personally and explore flexible options, including rescheduling or credit where possible.
Questions or Support
If you have any questions or need assistance, we’re here to help.
Cara – Concierge Support
Email: cara@sweetlifeexperiences.com
Cara manages all Thrive Walk logistics and will ensure any changes or requests are handled smoothly.